South Africa: Customers happy with life insurers but dissatisfied about premiums and value for money

Published on August 11, 2025
South Africans are highly satisfied with their life insurers, according to the 2024/25 Life Insurance Customer Experience (CE) Index report released by the University of Pretoria (UP).
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Gallagher Bassett, the provider of risk and claims management services and a wholly owned subsidiary of Arthur J. Gallagher & Co., has appointed Sarah Penny as Client Services Director for UK operations, reporting to John Fearn, Chief Operating Officer for the United Kingdom.In her new role, she is responsible for looking after the firm’s valued corporate and carrier client relationships.Additiona