Goosehead’s Jones transitions to Exec Chairman, Miller named CEO
Goosehead Insurance, Inc., an independent personal lines insurance agency, has announced the transition of Mark Jones from Chairman and Chief Executive Officer (CEO) to Executive Chairman of the company, effective July 1st, 2024.
Mark Miller, President and Chief Operating Officer (COO) will succeed Jones as CEO and will continue to serve as a member of the Board of Directors.
Peter Lane, Lead Independent Director, Goosehead Insurance, commented, “Mark and Robyn Jones founded Goosehead in 2003, with a vision to fundamentally transform the personal lines insurance space through a client choice model that offered unparalleled levels of service.
“In the 20 years since then, the company has delivered sustained annual premium growth in excess of 30%, fueled by an industry leading net promoter score of approximately 90, and client retention in excess of 85%.”
Lane further stated that the insurer’s total written premiums are now more than $3 billion since the April 2018 IPO. The insurer delivered shareholders with a total return of approximately 800% against a backdrop of cumulative S&P 500 returns of just over 100%.
Lane continued, “A constant through all this has been Mark’s visionary, people-first leadership that has fostered a dynamic, industry-leading management team and culture. On behalf of the Board of Directors, I would like to thank Mark for his immense contributions to Goosehead. I look forward to working with him in his ongoing active role as Executive Chairman, and largest Goosehead shareholder.
“I would also like to thank Mark Miller for his great contributions since joining management in 2022 – he has proven to be an inspirational and effective leader at Goosehead; I look forward to working with him as our new Chief Executive Officer.”
Jones added, “I am incredibly proud of the extraordinary company Goosehead has become. As we have grown, we have invested in our management team with an eye to the future, building the right leadership for a company many multiples its current size.
“The most important recent addition has been Mark Miller who joined us nearly 2 years ago as President and Chief Operating Officer and has served as a member of the Board of Directors since our IPO. I have known Mark for 25 years, and I have observed first-hand his tremendous leadership ability as he has helped execute our strategic plan and delivered exceptional business results. I have great confidence in his experience, intelligence, and integrity to deliver for all our stakeholders moving forward.”
Miller concluded, “I am excited and extremely honored to be named as Goosehead’s next CEO. The vision Mark and Robyn had in founding this company over two decades ago was remarkable. Thanks to Mark’s exceptional leadership, a unique business model was created, and a strong culture was established that is unparalleled in the industry.
“Today, our company is stronger than ever, and we are uniquely positioned to expand our sizable competitive mote and grow rapidly and profitability for many years to come. I am looking forward to taking the company toward our ultimate goal of becoming the largest distributor of personal lines insurance in the US.”
In January, Goosehead Insurance named David Lakamp as its Chief Service Officer.
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