PwC UK teams up with Clearspeed to revolutionise risk assessment and combat fraud
PwC UK has announced a strategic alliance with Clearspeed Inc., a prominent voice analytics technology provider, to introduce cutting-edge solutions for accurate and automated risk assessment on a larger scale.
This partnership aims to empower PwC’s clients across various sectors, including insurance, banking, and the public sector, to enhance customer experiences while efficiently managing fraud risks.
Clearspeed’s groundbreaking voice-based technology employs artificial intelligence to deliver precise and impartial risk assessments. By posing a set of simple questions, Clearspeed’s AI-enabled platform can detect vocal characteristics associated with risk in real-time responses.
Through this collaboration, PwC intends to assist organisations dealing with a high volume of customer interactions, minimising the risk of fraud without additional human intervention.
Fraud has become a pressing issue, constituting over 40% of reported crimes in the UK. In response to the UK Government’s recent launch of the Fraud Strategy, which places renewed emphasis on combating scams and prosecuting fraudsters, PwC is committed to employing innovative methods to counter fraud effectively while meeting customer service expectations.
Harry Holdstock, Partner at PwC UK, expressed his enthusiasm for the partnership: “I’m really excited we will be working with Clearspeed as we seek to help our clients enhance the experience of their customers and up the ante in the fight against fraud.”
Clearspeed CEO Alex Martin also shared his optimism about the alliance: “With the rising cost of living and the digital transformation of the economy, fraud rates have increased and approaches have evolved, presenting a difficult challenge to traditional technologies for fraud detection. By leveraging advanced technologies such as artificial intelligence, machine learning, and next-gen voice analytics, we will revolutionize risk assessment together, empowering businesses to stay ahead of emerging threats and safeguard their operations and their customers, building trust faster in an increasingly complex landscape.”
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